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Rehome by Adopt a Pet Help Center home page
  • Adopt a Pet (Shelter & Rescue) Help Center
  • Adopt a Pet (Users) Help Center
  • Rehome Help Center
  • Adopt a Pet (Shelter & Rescue) Help Center
  • Adopt a Pet (Users) Help Center
  • Rehome Help Center

Categories

  1. Rehome by Adopt a Pet
  2. Use Rehome by Adopt a Pet

Use Rehome by Adopt a Pet

Manage your dashboard

  • How do I verify my email address?
  • How do I change my pet’s location?
  • How do I change my phone number or email address?
  • How do I edit my pet’s profile details?
  • How do I add another pet?
  • How do I add photos to my pet's profile?
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Manage applications

  • What questions should I ask applicants on the phone?
  • Have the adoption applications already been reviewed by Rehome?
  • What should I look for when reviewing an adoption application?
  • How do I view applications?
  • What if I find an adopter outside of Adopt a Pet?
  • How do potential adopters contact me?
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Finalize the adoption

  • How do I complete (finalize) an adoption?
  • Do you have a downloadable Transfer of Ownership agreement?
  • How to organize the handoff of my pet to their adopter and help them transition to their new home?
  • What if the adoption doesn't work out?
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Technical support

  • I forgot my password, how do I reset it?
  • Why can't I login to my Rehome account?
  • Why does it say my email address is invalid when creating an account?
  • Why is my location not found when trying to create my pet's profile?
  • Why doesn’t my pet's profile say 100% completed?
  • Where is my second pet profile?
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Rehome at PetSmart®

  • Rehome at PetSmart® for safe, easy meet-and-greets
  • Plan your Rehome with a PetSmart® meet-and-greet
  • Links to schedule your Rehome meet and greet at PetSmart®
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Connect with us

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